By Henry Albert

I always find it important to make sure I know the needs of my customer.  So, when the RoadPro team approached me about a possible ride along in my truck, I truly appreciated the request.  I had the pleasure of riding with two members of the RoadPro team on separate trips.  Each trip gave them some perspective they might not have realized if they hadn’t made the trip.

It was interesting to go through a travel center with my RoadPro guest and compare notes on what we each saw as important amenities and supplies.  For example, at one stop we reviewed the RoadPro product offering on display and what stood out.  I pointed out to my rider that I am often in a hurry when I stop and typically in search of something I need for the truck in a pinch.

We looked at the tools available and I told them I would not expect to find my prize tools in a travel center but one that would fit my immediate need. I picked up a set of wrenches to point out what the difference in quality might be and was pleasantly surprised by what I found.  I typically don’t shop for tools at a travel center but upon looking at the selection and the quality we found that evening – maybe I should.  

My passengers were also exposed to the importance of time management when on the road and how quickly even the most well-laid-out plan can change. A simple incident on the highway can turn what might have been a smooth trip into one that can now be problematic and tiresome.

With driving through several states, you are also subject to weather changes, and where we might have been experiencing dry conditions a few miles down the road the sky’s may open with a good downpour. 

One question that was asked by both team members was ‘How do you do it’ – putting up with the traffic, sitting in delays, tolerating inconsiderate drivers, sitting for long periods of time and being away from home and family. I liken it to spending time each day in an office cubicle. Same thing – you show up to work and do your job – however, I can see some great sunrises and sunsets while doing it.

To me, driving for a living and driving to a vacation spot is no different.  The best part of the vacation is getting there just like the best part of driving the truck is arriving at the dock to unload and end your day.

Both commented on the comfort and amenities of the truck in comparison to a car. Access to a fridge, microwave and a comfortable seat was a great plus as well as sitting high up to see traffic ahead. They both commented on the distance they could see ahead and experienced how other drivers on the road will bob and weave in and out of traffic expecting to get ahead but really do not gain anything by doing so.

They also realized how very different it is to stop for the night with the need for 75 feet of space compared to a car that might only need 16-18 feet.  They saw how difficult it can be to park in an area that might not be conducive to a truck.

I did stop a bit more than I usually might have to make sure they experienced various travel centers, welcome centers and rest stops as I wanted them to experience what is offered. I also discovered a few new places along the way that I normally would not have found if I was on my own.

Overall, I have the utmost respect for RoadPro as they cared enough to come out on the road for several days and experience this industry through my eyes to better serve the trucking community.

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